Most training doesn’t stick. Participants leave feeling inspired, and then return to doing exactly what they were doing before. Brandt Academy exists to break that pattern.
Our approach is built on experiential, practitioner-led learning — the kind where people learn by doing, not just listening. Through business simulations, facilitated workshops, and structured capability tracks, we develop skills that transfer directly to on-the-job performance. The difference is measurable. The impact is lasting.
All Brandt Academy programs are HRDC claimable and fully customizable to your industry, team, and learning objectives.
The Brandt Leaders Lab is our flagship development track — a comprehensive learning pathway designed to build capability at every level of your organisation, from frontline teams to senior leadership.
The full Leaders Lab track comprises six core modules and one elective, all HRDC certified:
Use our Spider Chart Competency Matrix to identify which modules are most relevant for individual employees or teams — or run the full track for a comprehensive capability uplift.
Module | Focus Area |
Effective Communications | Chat, email, and interpersonal communication skills |
Leadership Essentials 1 & 2 | Foundation and advanced leadership capabilities |
Business Acumen & Finance | Financial literacy and business decision-making |
Manager Effectiveness | Performance management, delegation, and team leadership |
High-Impact Conversations | Difficult conversations, feedback, and conflict management |
Ensuring Project Success | Project management through business simulation |
Mental Wellness & Awareness | (Elective) Resilience, stress management, and burnout prevention |
Customer Experience & Service Excellence
Equip your frontline team with the skills to deliver consistently outstanding service — even in high-pressure, high-volume environments.
Customer Service Excellence Our foundational CX training programme covers the principles of great service delivery, understanding both expressed and unspoken customer needs, effective communication across channels, and handling difficult interactions with composure and professionalism. Suitable for all customer-facing roles.
Effective Communication — Chat & Email Purpose-built for digital-first teams handling customer queries through non-voice channels. Covers tone, clarity, empathy, response structure, and professional standards for written customer communication.
Handling Difficult Conversations Equips participants to navigate emotionally charged interactions — complaints, escalations, refusals, and sensitive disclosures — with skill and psychological safety for both agent and customer.
Quality Assurance Fundamentals Builds the knowledge and frameworks needed to monitor, assess, and improve service quality consistently — essential for team leads, QA analysts, and operations managers.
Strong organizations are built on strong leaders at every level. Our leadership programs develop the capabilities your managers and team leads need to drive performance, engage their teams, and navigate complexity.
Leadership Essentials (Foundation) For emerging leaders and first-time managers. Covers core leadership principles, self-awareness, communication, and foundational people management skills.
Leadership Essentials — Advanced For experienced managers ready to deepen their impact. Focuses on situational leadership, coaching for performance, navigating team dynamics, and leading change.
Strategic Thinking for Leaders Develops the ability to think beyond the immediate — analyzing business context, identifying opportunities, and making decisions with longer-term organizational impact in mind.
Manager Effectiveness A practical program focused on the day-to-day realities of management: goal-setting, performance conversations, delegation, accountability, and building high-performing teams.
High-Impact Conversations Moves beyond basic communication to the harder conversations that matter most — giving and receiving feedback, addressing underperformance, managing conflict, and building psychological safety.
Conflict Management Practical tools and frameworks for identifying, de-escalating, and resolving conflict in the workplace — at the interpersonal, team, and organizational level.
Brandt Academy is an authorized partner of Celemi AB — the Swedish business simulation specialist with over 130 partners across 60 countries and decades of experience developing leaders through experiential learning.
Participants learn in hours and days what would normally take weeks — by running a simulated business, making real decisions with real consequences in a safe environment.
Celemi Apples & Oranges — Business Acumen & Finance Develops financial literacy and business acumen for non-finance managers. Participants run a simulated company, learning to read financial statements, understand profitability drivers, and make better business decisions.
Celemi Decision Base — Strategic Thinking A strategic simulation where teams navigate a competitive market, make investment decisions, and learn to balance short-term performance with long-term sustainability.
Celemi Enterprise — Business Operations Simulation An immersive simulation covering the full business cycle — from sales and delivery to cash flow and profitability — ideal for cross-functional leadership teams.
Celemi Tango — People & Business Performance Explores the connection between people management decisions and business results — ideal for HR leaders, people managers, and anyone responsible for workforce performance.
Ensuring Project Success Brandt’s most popular program, sold out two years running. Participants step into a real project gone wrong, diagnose the issues, and fix it — walking away with practical project management skills that actually stick.
All Brandt Academy programs can be delivered as:
For Sarawak-based organisations, we offer on-site delivery across Kuching and can accommodate multi-location rollouts across the state.
All programs are HRDC SBL-Khas claimable — meaning most or all of your training investment can be funded. Our team will guide you through the claims process, so you get maximum value with minimal administrative burden.
Whether you’re building foundational skills in a new team, developing your leadership pipeline, or looking for a high-impact one-day intervention, Brandt Academy has a programme that fits.
Speak to our Training team today.