In today’s experience economy, every customer interaction is a moment of truth. Get it right and you earn loyalty. Get it wrong and you lose it — often for good.
Brandt’s BPO and Customer Experience services are built on one conviction: exceptional customer experience doesn’t happen by accident. It’s designed, delivered, and continuously improved. Our consulting-led approach means we don’t just staff your contact center — we architect the experience your customers deserve and then operate it with precision.
Trusted by some of Malaysia’s most demanding organizations across banking, oil & gas, green mobility, digital financial services, eCommerce, and telecommunications, Brandt brings over 20 years of practitioner expertise to every engagement.
Everything we do begins with understanding your business, your customers, and your brand promise. We call it CX by Design — and it’s what separates Brandt from a generic BPO provider.
Discover — We immerse ourselves in your world through workshops, interviews, journey mapping, and customer data analysis. We study your processes, your people, and the gaps between what your customers expect and what they actually receive.
Design — Using discovery insights, we co-create the experience blueprint: people structures, process flows, technology configuration, quality frameworks, and escalation protocols — all aligned to your brand values and service standards.
Deliver — We execute with rigor. From recruitment and training to live operations, quality assurance, and continuous improvement, we own the outcome — not just the activity.
Brandt operates managed contact centres from as few as 5 seats to 200+ seats, handling inbound and outbound interactions across voice, chat, email, WhatsApp, and social media.
What We Manage for You
Language Capabilities
Our Sarawak operations are strategically positioned to deliver multi-lingual support, including:
Additional East Asian languages including Japanese, Korean, Vietnamese, and Khmer are available through our broader network.
Operational Flexibility
Great customer experience runs on great technology. Brandt provides and configures the contact center technology stack so your team has the tools they need to perform — without the complexity of managing it yourself.
IP Contact Centre (IPCC) Platform
CRM & Helpdesk Management
Omni-Channel Engagement
Our Suite of Communication Management platform unifies all customer touchpoints — voice, email, SMS, live chat, social media, and WhatsApp — into a single agent interface, ensuring consistent experience regardless of channel. All augmented by AI.
Campaign & Outbound Tools via Brandt Connect
Brandt’s BPO clients span some of Malaysia’s most prominent brands across industries where customer experience is a competitive differentiator:
“When Brandt took over our operations, we saw a minimum of 50% improvement in our case resolutions, agents’ performance and quality of our calls and emails.” — Customer Experience Head, Leading Malaysian Energy Brand
Our Sarawak contact centre is purpose-built to serve businesses looking for a high-quality, cost-effective, and strategically located delivery site.
Whether you’re looking to establish a new customer support operation, expand an existing one, or transform the quality of your current CX delivery, Brandt is ready to partner with you. Talk to us today.