WE ARE BRANDT.
THE EXPERIENCE COMPANY
People & Business Transformation for the Experience Economy
Brandt Business Services is an award-winning Malaysian company specializing in Customer Experience, People Transformation, and Business Outsourcing. Since 2004, we have been helping organizations across Malaysia and the region deliver their brand promise — consistently, at scale, and with measurable impact.
We are The Experience Company. Everything we do is oriented around one conviction: when you get the experience right — for your customers, your people, and your organisation — the results follow.
/ About Us
What We Do
We bring together four integrated capabilities under one roof:
BPO & Customer Experience — Managed contact centre operations handling over 15,000 customer interactions per day and 5 million per year, across voice, chat, email, and digital channels.
HR Solutions & Talent Services — End-to-end HR outsourcing and Recruitment Process Outsourcing (RPO), from payroll and compliance to talent acquisition and workforce management.
Training & Brandt Academy — Comprehensive people development programmes for every level of the organisation, from frontline service teams to senior leadership — all HRDC claimable.
Consulting & Leadership Advisory — Practitioner-led consulting across Customer Experience design, business process transformation, change management, agile practices, ESG integration, and leadership capability building.
/ A Trusted Business Partner
Our Track Record
Over two decades of operation, Brandt has built a reputation for long-term partnerships and consistent delivery.
- Founded in 2004 — over 20 years of practitioner experience in CX, HR, and business transformation
- 18,000+ customer interactions daily — across banking, telecommunications, oil & gas, eCommerce, green mobility, and digital financial services
- Longest client relationship: 17+ years — with one of Malaysia's leading telecommunications companies, covering BPO, HRO, training, and recruitment
- ISO 27001 certified — meeting the stringent information security standards required by MAS-regulated digital banks, financial services, and government clients
- Malaysia Digital Status — recognized as a company contributing to Malaysia's digital economy
- SSON Award winner — recognized for shared services and outsourcing excellence
- Our clients include leading names across:
- Banking & Digital Financial Services — including MAS-compliant digital bank operations supporting Singapore-based institutions
- Oil & Gas — loyalty programme, retail petrol station, and LPG support for a leading Malaysian energy brand
- Green Mobility — customer experience for one of Southeast Asia's leading EV Charge Point Operators, across Malaysia, Thailand, and beyond
- Telecommunications — 17+ year engagement spanning BPO, HRO, outbound telesales, and retail staffing
- eCommerce & Marketplace — rapid ramp of 80 agents per month for a leading Southeast Asian platform, including L1, L2, L3 and consumer tribunal support
- Payment Gateways — 24/7 first-level merchant and customer support, including SLA design and process establishment from scratch
"Brandt's innovative business process consulting and people management solutions are empowering organizations and people to achieve their goals. The company's elite list of clientele testifies to its customer experience capabilities." — Frost & Sullivan
WHY BRANDT
We are practitioners, not theorists. Our consultants, trainers, and operations leaders have worked inside the industries and functions they serve. We don't deliver generic playbooks — we bring contextual expertise and walk the talk.
We are consulting-led. Our managed services model begins with understanding your business, your customers, and your brand promise. The result is an operation that's designed to deliver — not just staffed to fill seats.
We build long relationships. Our oldest client has been with us for over 17 years. We measure success not just by KPIs and SLAs, but by the depth and durability of the partnerships we build.
We invest in our people. Brandt Academy means our teams are continuously developed — improving not just skills, but attitudes, culture, and capability. A better team delivers a better experience for your customers.
We are adaptable. From a 5-seat start-up engagement to a 200+ seat managed operation, from a single training workshop to a full leadership development programme, Brandt meets you where you are and grows with you.